Tag Archives | association

BCEA and MCABC 14th Annual Okanagan Golf Tournament

Kick off summer with this Texas Scramble-format tournament at the gorgeous Sunset Ranch Golf & Country Club in Kelowna!

Wednesday, June 12, 2019

Texas Scramble | 1 p.m. Shotgun start

Check back here for Registration Information


***Photographs will be taken during the event, and may be used by MCABC for promotional purposes on MCABC’s website and social media. By attending this event you are consenting to MCABC using photos in which you may appear.
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Proactive Service Workshop for Field Service Technicians

MCABC & CEC present The Proactive Service Workshop, a highly interactive training program designed to help field service technicians build and leverage stronger, more durable business relationships, and identify and close more business opportunities. The workshop shows technicians how to add much more value and provide even higher levels of service by proactively discussing ways their firms can help customers.

1 Gold Seal credit upon successful completion!

Venue: TBA

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WHAT WILL TECHNICIANS LEARN?

Among its many benefits, this workshop will:

  • Help participants recognize that making proactive recommendations for additional products and services is part of the overall service provided.
  • Show the importance of personal credibility (trust) in service success and develop personal action plans to build it.
  • Discuss the role of professional credibility (competence) in the customer’s evaluation of the competence of the service technician, the quality of their work and how to communicate this through on going service delivery.
  • Introduce and practice how to engage the customer in proactive conversations and communicate the value of the recommendation.

Instructor: Jim Baston
Prior to founding BBA Consulting Group in 2001, Jim was a divisional general manager with a large, regional service and contracting company. Jim holds an MBA from the University of Toronto, and has lectured on marketing management and strategic planning.

 

Full Course Outline & Jim Baston Bio

Register Now!

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Chapter Dinner Meeting – Construction: Where Do We Go Next?

Executive Plaza Hotel, North Road, Coquitlam

$55* + gst

$5 for parking (optional)

*Includes dinner


Speakers:

Chris Gardner, President of ICBA (Independent Contractors and Businesses Association), will speak about investor uncertainty in the construction industry.

Jeff Fisher, Vice President and Senior Policy Advisor at UDI (Urban Development Institute), will speak about the housing crisis: causes and potential solutions.

Register Now!


***Photographs will be taken during the event, and may be used by MCABC for promotional purposes on MCABC’s website and social media. By attending this event you are consenting to MCABC using photos in which you may appear.
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Lower Dues

New Horizons – Lower Dues & Do More!

Big news: MCABC has lowered most Voting Contractor dues. In 78 years of operation, MCABC has been funded by various methods: individual membership dues, to grants from union contractors’ collective agreements, to the current structure where dues are based on company payroll. But this is the first time – to my knowledge – that dues […]

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Disruption

Futureproofing: Organizational Response to Disruptive Trends

Attending my association’s annual conference in late October, I glimpsed MCABC’s future, at least what it could be through the eyes of Canada’s association leaders. The conference theme was “Associations: Future Proof,” and it provided numerous presentations and workshops on existing trends in association management and operations, and some guidance of how to lead, manage […]

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The Latest Community Benefit Agreement

They’ve been the buzz since mid-July: Community Benefits Agreements. The current BC provincial government spent its first year in office addressing key public issues, some of which were required in their Confidence and Supply Agreement with the BC Green Party. Other issues, like housing affordability and superheated real estate markets, arose from campaign promises and […]

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