Tag Archives | MCABC

Proactive Service Workshop for Field Service Technicians

MCABC & CEC present The Proactive Service Workshop, a highly interactive training program designed to help field service technicians build and leverage stronger, more durable business relationships, and identify and close more business opportunities. The workshop shows technicians how to add much more value and provide even higher levels of service by proactively discussing ways their firms can help customers.

1 Gold Seal credit upon successful completion!

Venue: TBD, Burnaby

Gold-Seal-logo - websize

WHAT WILL TECHNICIANS LEARN?

Among its many benefits, this workshop will:

  • Help participants recognize that making proactive recommendations for additional products and services is part of the overall service provided.
  • Show the importance of personal credibility (trust) in service success and develop personal action plans to build it.
  • Discuss the role of professional credibility (competence) in the customer’s evaluation of the competence of the service technician, the quality of their work and how to communicate this through on going service delivery.
  • Introduce and practice how to engage the customer in proactive conversations and communicate the value of the recommendation.

Instructor: Jim Baston
Prior to founding BBA Consulting Group in 2001, Jim was a divisional general manager with a large, regional service and contracting company. Jim holds an MBA from the University of Toronto, and has lectured on marketing management and strategic planning.

 

Full Course Outline & Jim Baston Bio

Register Now!

Please follow and like us:
error
Continue Reading 0
Risky Contract

Be vigilant: If you’re not, someone else is going to be

Last summer I wrote an article about the value of association membership. My point was that associations support you, your business and its bottom line. The main example I gave was the Risky Clauses program, a joint endeavor of MCABC and ECABC (Electrical Contractors Association of BC).  I wrote of the program’s purpose: To provide […]

Continue Reading 0
Pattullo Bridge

Community Benefits Agreements: Are they the scourge some would have us believe?

I recently attended a one-day conference hosted by the BC Building Trades on Community Benefit Agreements. Before it began, this event was criticized by Independent Contractors and Business Association (ICBA) president Chris Gardner in a Vancouver Sun Op-Ed.  His criticisms were rife with opinions and assumptions with little or no evidence to support them. This […]

Continue Reading 0
Bridge image

The Latest Community Benefit Agreement

They’ve been the buzz since mid-July: Community Benefits Agreements. The current BC provincial government spent its first year in office addressing key public issues, some of which were required in their Confidence and Supply Agreement with the BC Green Party. Other issues, like housing affordability and superheated real estate markets, arose from campaign promises and […]

Continue Reading 0
Membership image

MCABC’s Purpose – Why join? Why participate?

I recently attended the meeting of a committee created by MCABC and ECABC – mechanical and electrical contractors. Most of you will know of the Risky Clauses project, a shared effort of the two associations to collect, review and provide legal interpretations of contracts to help our trades’ contractors administer their contract documents. This committee […]

Continue Reading 0
Labour Shortage image

How to (and How Not to) Solve the Labour Shortage

By Dana Taylor, MCABC Executive Vice President Construction and manufacturing are increasingly coming together with the fabrication of customized mechanical system components happening more with advances in building modeling. This practice also works as a strategy to deal with the future skilled labour shortage. For at least a decade and a half, business experts have […]

Continue Reading 0
error

Enjoy our site? Follow us on social media :)

UA-75292915-1