Tag Archives | training

Dispatcher Training

2 Gold Seal Credits

In partnership with the Construction Education Council (CEC), MCABC is pleased to present this exclusive two-day seminar on dispatcher training. The Dispatcher Training Program was originally developed in the US by a task force comprised of contractors from the Mechanical Service Contractors of America and the Managing Director of Transitions Consulting Group. In 2007, the program was updated and adapted for the Canadian market.

Module 1: The Dispatcher and the Service Organization

Module 2: Communication Skills for the Dispatcher

Module 3: Partnering with the Service Technician

Module 4: Servicing the Customer

Module 5: Managing the Service Manager

Module 6: Working with the Rest of the Team

May 8 & 9, 2019

8:30 am to 4:30 pm

THIS IS A TWO-DAY COURSE


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Proactive Service Workshop for Field Service Technicians

MCABC & CEC present The Proactive Service Workshop, a highly interactive training program designed to help field service technicians build and leverage stronger, more durable business relationships, and identify and close more business opportunities. The workshop shows technicians how to add much more value and provide even higher levels of service by proactively discussing ways their firms can help customers.

1 Gold Seal credit upon successful completion!

Venue: TBA

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WHAT WILL TECHNICIANS LEARN?

Among its many benefits, this workshop will:

  • Help participants recognize that making proactive recommendations for additional products and services is part of the overall service provided.
  • Show the importance of personal credibility (trust) in service success and develop personal action plans to build it.
  • Discuss the role of professional credibility (competence) in the customer’s evaluation of the competence of the service technician, the quality of their work and how to communicate this through on going service delivery.
  • Introduce and practice how to engage the customer in proactive conversations and communicate the value of the recommendation.

Instructor: Jim Baston
Prior to founding BBA Consulting Group in 2001, Jim was a divisional general manager with a large, regional service and contracting company. Jim holds an MBA from the University of Toronto, and has lectured on marketing management and strategic planning.

 

Full Course Outline & Jim Baston Bio

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Management Best Practices (BM4)

1 Gold Seal credit*

There are many techniques you can use to become a more effective manager and leader. We will explore such issues as successful delegation (avoid abdication), time management, negotiation, buy/sell agreements, marketing and understanding the key reasons businesses fail and what you can do to avoid them.

Instructor: Ronald Coleman

$350 – Members

$450 – Non-voting affiliates

$700 – Future members

New: Register two students at regular price and save 12% on any further registrations!

Prices for additional registrations (third, fourth, etc.) are as follows:

Member: $350 less 12% = $308 + gst
Non-Voting Affiliate Members: $450 less 12% = $396 + gst
Future Members: $700 less 12% = $616 + gst

Register Now!

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Optimizing Your Productivity (BM3)

1 Gold Seal credit*

Develop effective techniques for sound project management. Be aware of the very special resources that MCA has developed to help you in this regard. Learn how to get more returns from change orders and how to improve on-site productivity. This program will help you finish project on budget, on time and to quoted standards.

Instructor: Ronald Coleman

$350 – Members

$450 – Non-voting affiliates

$700 – Future members

New: Register two students at regular price and save 12% on any further registrations!

Prices for additional registrations (third, fourth, etc.) are as follows:

Member: $350 less 12% = $308 + gst
Non-Voting Affiliate Members: $450 less 12% = $396 + gst
Future Members: $700 less 12% = $616 + gst

Register Now!

Please follow and like us:
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Labour Shortage image

How to (and How Not to) Solve the Labour Shortage

By Dana Taylor, MCABC Executive Vice President Construction and manufacturing are increasingly coming together with the fabrication of customized mechanical system components happening more with advances in building modeling. This practice also works as a strategy to deal with the future skilled labour shortage. For at least a decade and a half, business experts have […]

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