Tag Archives | training

Advanced Supervisors: Turning Supervisors into Better Leaders 2020

The “Advanced Supervisory Program” is designed to challenge the supervisor to think differently about their supervisory role and responsibilities and provide them the skills to positively impact every part of the organization. This program is for the experienced supervisor who has experience or needs an added push. Every attendee will take an assessment to help them determine their management style which they can use to assist them in the improvement process. This is more than a seminar it is a case study on how to improve all aspects of their job from leadership, communication, planning, safety, customer relations, coaching and self-realization

Instructor: Kevin Dougherty
Attendees: Middle Management, Project Managers, Supervisors, Foreman

When: Thursday, October 1th to Friday October 2th, 2020

Where: VRCA Training Room , 3636 East 4th Avenue, Vancouver

*1 Gold Seal Credit
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Proactive Service Workshop for Field Service Technicians

MCABC & CEC present The Proactive Service Workshop, a highly interactive training program designed to help field service technicians build and leverage stronger, more durable business relationships, and identify and close more business opportunities. The workshop shows technicians how to add much more value and provide even higher levels of service by proactively discussing ways their firms can help customers.

1 Gold Seal credit upon successful completion!

Venue: Fortius Sports & Health Building, 3713 Kensington Ave, Burnaby

Pricing:
MCABC Member $625
Non-Member $1,625 (if your company applies for membership, you will be granted member rate)

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WHAT WILL TECHNICIANS LEARN?

Among its many benefits, this workshop will:

  • Help participants recognize that making proactive recommendations for additional products and services is part of the overall service provided.
  • Show the importance of personal credibility (trust) in service success and develop personal action plans to build it.
  • Discuss the role of professional credibility (competence) in the customer’s evaluation of the competence of the service technician, the quality of their work and how to communicate this through on going service delivery.
  • Introduce and practice how to engage the customer in proactive conversations and communicate the value of the recommendation.

Instructor: Jim Baston
Prior to founding BBA Consulting Group in 2001, Jim was a divisional general manager with a large, regional service and contracting company. Jim holds an MBA from the University of Toronto, and has lectured on marketing management and strategic planning.

 

Full Course Outline & Jim Baston Bio

Register Now!

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How to (and How Not to) Solve the Labour Shortage

By Dana Taylor, MCABC Executive Vice President Construction and manufacturing are increasingly coming together with the fabrication of customized mechanical system components happening more with advances in building modeling. This practice also works as a strategy to deal with the future skilled labour shortage. For at least a decade and a half, business experts have […]

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